Increase in customer satisfaction
27 February 2017
Eska´s Net Promotor Score has increased from 55 to 66 in the past four years. A Very high score, according to SAMR, the research agency that conducted the survey.
Significant increase in promotors
The increase in NPS is due to a significant increase in the number of promotors. Almost three quarters of the customers that participated in the survey are promotors of Eska, 50% of which gave Eska a 10 (the highest score) when asked how likely it is that they would recommend Eska to a colleague or business relation. We are glad, that our customers appreciate our performance and are likely to recommend Eska as a supplier of solid board.
We thank the customers that participated in the survey and will use all the ideas and suggestions of the repondents to further improve our performance.